Return and Exchange Policy

Return and Exchange Policy

Hello! Here are some tips if you need to exchange or return one of our products.

See here the cases in which you may need to make a replacement or return:

Return Policy

If you received a product and were not satisfied, it did not serve you well, or you regretted the purchase, you can request a refund within 7 (seven) business days. To do this, the order must be in its original packaging, without any signs of use, and with all the items and accessories received.

To request the exchange, simply send an email to info@getugasto.com.br, By informing the number of your order and attaching images of the product showing that no use has been made of it.

Exchange Policy

If you received a product different from the one purchased on our website or without any accessories, please contact us via our email: info@getugasto.com.br. This request must be made within a maximum of 7 (seven) business days after receipt of the product.

To prove the error, we request that photos of the product received are sent, as well as the order number. We will analyze the photos and, if the error is confirmed, we will initiate the exchange process at no additional cost to the customer. In the case of a size error, it is important to also photograph the label.

Defect in the product received

If you identify any type of manufacturing defect, you will have 90 (ninety) days from delivery to request a replacement or a refund.

To prove the defect, we request that photos of the product be sent along with the order number of the product. We will analyze the photos and, if the error is confirmed, we will initiate the process of repairing the product.